Privacy and Cookie Policy 

Chocolatician's Privacy Policy Updated on 23th May 2018 – GDPR Compliant

This policy applies to information held about clients and prospective clients, suppliers and prospective suppliers, contacts and all other persons about whom Chocolatician holds information.  By ‘information,’ we mean personal information about you that we collect, use, share and store.

In this policy, “we,” “us,” and “our” means Chocolatician, Sole Trader business trading from 402 b Brighton Road, Shoreham by Sea, West Sussex, Bn43 6RF and “you” means the individual to whom the information relates.

Chocolatician is committed to protecting your privacy and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use any customer information and how we protect your privacy. All such information is referred to in this statement as 'personal information'.

This policy applies to the Chocolatician.com website only and not to other websites to which we may provide links.

Your consent:

By using this website and/or providing personal information you are indicating your consent to our obtaining personal information from you and to the holding, use and/or transfer of the personal information that is provided by or obtained from you in accordance with this policy.

Holding and use of personal information:

The personal information that is provided by or obtained from you is used and/or held by us for the following purposes:

  • to communicate with you in accordance with this policy
  • to offer our own and third party services and products suited to you
  • to inform you of new features and promotions on the Chocolatician.com website
  • to enhance your experience of the Chocolatician.com website by identifying your personal preferences.

Third Parties used on this site-

Stripe is used as a payment platform - please read their Privacy Policy here 

MailChimp is used as a marketing platform - Please read their Privacy Policy here

Transfer of personal information:

The personal information that is provided by or obtained from you may be transferred to third parties for the following purposes:

To the relevant authorities to the extent necessary or appropriate to comply with applicable laws or as may be required in legal proceedings.

Obtaining, use and transfer of general information:

By using session variables and tracking visitors to our website we will obtain general information about those visitors.

That information would include, for example, the number of visitors, the pages they visit, how long each visit lasts, how often visitors return to our website, etc. We may also aggregate such information with certain of the personal information provided by or obtained from visitors to enable us to analyse or categorise visitors and their preferences.

Such general or aggregated information may be held or used by us for the following purposes:

  • our own research purposes
  • for marketing purposes
  • to create a better overall experience for our users
  • to ensure a more efficient service for our users

Such general or aggregated information may also be transferred to the following persons:

  • to advertisers and potential advertisers on this website
  • Such general information will not be transferred to any third party in a format from which you might be personally identified.

Transfer of information to persons outside European Economic Area:

Third parties to whom personal information or general or aggregated information about visitors to this website is transferred may be situated outside the European Economic Area.

Cookies and session variables:

We use cookies to obtain information about your activities and visits to this website. This enables us to provide a more personalised service to you and also to obtain information about visitors to our website generally. Your browser will probably automatically accept our cookies unless you alter its settings to prevent it. If you do not receive our cookies the speed and ease of use of this website may be adversely affected.

Changes to personal information:

If you would like to remove all or any of your personal details from our data base you should contact us at hello@chocolatician.com

This privacy policy sets out how Chocolatician.com uses and protects any information that you give Chocolatician.com when you use this website. Chocolatician.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Chocolatician may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the cookies section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies- Cookie Policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookies we Use

 Cookie name                                    Duration        Purpose

   Functional and Required Cookies

                                                                                       

Crumb                                     Session       Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

RecentRedirect                       30 minutes   Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

CART                                      2 weeks       Shows when a visitor adds a product to their cart

hasCart                                   2 weeks       Tells Squarespace that the visitor has a cart

SiteUserInfo                           3 years        Identifies a visitor who logs into a customer account

SiteUserSecureAuthToken     3 years        Authenticates a visitor who logs into a customer account

Commerce-checkout-state     Session       Stores state of checkout while the visitor is completing their order in PayPal

squarespace-popup-overlay   Persistent    Prevents the Promotional Pop-Up from displaying if a visitor dismisses it

squarespace-announcement-bar                Persistent Prevents the Announcement Bar from displaying if a visitor dismisses it

Analytics and Performance Cookies                      

                                                                                        

ss_cid                                     2 years        Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvr                                     2 years        Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvisit                                  30 minutes   Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvt                                     30 minutes   Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cpvisit                                2 years        Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cookieAllowed                   30 days        Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies